Recruiting now
| Posted: | 15/05/24 | |
| Recruiter: | Pertemps Crawley | |
| Reference: | 2760694893 | |
| Type: | Temporary | |
| Salary: | Competitive | |
| Location: | Sussex | |
| Description: | Position: Temporary Service Desk Administrator Duration: Ongoing temporary basis Location: Crawley Hours: 08:30 - 17:00 (Monday to Friday) We're currently seeking a Temporary Service Desk Administrator to join our client on an ongoing basis. In this role, you'll play a crucial part in our service operations, handling email inquiries, taking inbound calls, and ensuring seamless coordination of engineering appointments. Responsibilities: - Monitor the email inbox for customer inquiries and respond promptly and professionally. - Handle inbound calls from customers, providing assistance and resolving issues effectively. - Log service requests and job details accurately into the system. - Coordinate with the engineering team to book and reschedule appointments as needed. - Provide exceptional customer service, ensuring that all inquiries are addressed in a timely manner. - Collaborate with team members to ensure smooth operations of the service desk. Requirements: - Previous experience in a customer service or administrative role preferred. - Strong communication skills, both written and verbal. - Excellent organizational skills and attention to detail. - Ability to multitask and prioritize tasks effectively. - Proficiency in using computer systems and software applications. | |