Customer Service Administrator

Job Title: Customer Service Administrator

Location: Cardiff

Salary: Up to £25,000 including a host of benefits. Healthcash plan, pension, birthday off, discount deals and more!

Are you a talented and organised professional with a passion for delivering exceptional customer service? If so, Recruitment Fox have an exciting opportunity within our client's organisation. Our client is seeking a Customer Service Administrator to join their team and play a pivotal role in efficiently coordinating waste management services with their in-house transport and third-party hauliers.

Key Responsibilities:

• Coordinating waste collections/disposal for our client's customers and working closely with sub-contractors/hauliers and disposal/recycling facilities.

• Ensuring the acquisition and validation of all licenses and weighbridge tickets from sub-contractors.

• Updating sub-contractor information in our client's system.

• Preparing all necessary documentation and consignment notes for waste collections.

• Accurately inputting and maintaining information within the waste management database system.

• Collaborating with various departments, including Account Managers.

• Obtaining weights and data from suppliers for collection purposes.

• Ensuring compliance with all legal and regulatory requirements and ISO 9001 standards.

• Conducting occasional site visits to oversee collections or to foster relationships with sub-contractors.

• Verifying and processing supplier and customer invoices and addressing any invoice-related queries.

• Compiling and managing reports.

• Managing waste samples, data sheets, and specifications.

• Providing support during periods of staff leave and overflow.

• Working towards key performance indicators (KPIs) and adhering to Standard Operating Procedures.

• Updating work instructions as required in accordance with customer contract agreements.

Requirements:

• Demonstrated strong administrative experience within a business-to-business environment.

• Previous experience in customer service, preferably within a business-to-business context where building and maintaining client relationships are vital.

• Experience within the waste management sector or a similar customer-focused service provider is a distinct advantage.

• Commercial understanding of the waste industry and waste materials is preferred.

• Excellent written and verbal communication skills, coupled with a proven record of exceptional customer service.

• The ability to effectively influence and negotiate with internal and external stakeholders, primarily via telephone.

• Strong multitasking capabilities within a fast-paced team environment.

• Proficiency in IT skills, including accurate data entry and experience with the Microsoft Office Suite.

The Ideal Candidate:

• A dedicated team player with a positive and proactive attitude.

• Exceptional organisational skills, able to thrive under tight deadlines with meticulous attention to detail.

• Strong negotiation skills.

• Excellent time management abilities.

• Commercially aware and proactive in supporting our client's growth.

• Thrives in a fast-paced environment, with the ability to prioritise and handle multiple tasks simultaneously.

• Self-motivated, accustomed to working within strict deadlines, and eager for continuous learning.

If you are a proactive, self-motivated individual with a passion for delivering excellent customer service and a strong background in administration, we encourage you to apply for this exciting opportunity. Join our client's team and play a pivotal role in the success of their waste management operations.

Recruitment Fox is an equal opportunity recruitment agency and welcomes candidates from all backgrounds to apply.