Receptionist - Corporate & Commercial

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

As our Receptionist, you will be the welcoming face of the Birmingham office, providing outstanding service to our clients and visitors. This is a great opportunity to be part of an ambitious team that values excellence and strives to deliver world-class service every day.

Here's some of the things you will be doing:

• Ensure the reception area and meeting rooms are always kept to a high standard, liaising with hygiene teams when necessary.

• Meet and greet clients and visitors in a professional manner and ensure they are well looked after whilst in our office.

• Receive, scan, and distribute post. Arrange couriers for domestic and international deliveries.

• Order, set out, and clear away working lunches, maintaining flawless service.

• Maintain a high level of understanding of our company, Birmingham office policies and procedures and apply them, including booking of meeting rooms and car parking.

• Keep a record of all visitors in the building and issue visitors' badges to ensure everyone signs in and receives temporary passes.

• Maintain an open line of communication with the Facilities Manager and local line managers, reporting issues/updates as soon as possible.

Skills and Experience:

• Excellent interpersonal skills to deliver great face-to-face contact with clients and visitors.

• Ability to work independently and as part of a team.

• Excellent communication skills, in both verbal and written English.

• Strong time management skills, with the ability to prioritise and balance multiple tasks effectively.

• Basic level of knowledge for all Microsoft Office suites.

Qualifications:

• Minimum 5 GCSE's (or equivalent) to include Maths and English at grade C or above.

• Training may be provided for insurance administration, professional exams, etc.

What do we offer in return?
A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments:
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working .

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.