IT Service Desk Admin Analyst

Menzies Distribution Ltd have an opportunity for IT Service Desk Admin Analyst to join our team that provide a 24/7 service desk operation which covers our whole business. Joining our friendly team, you will work closely with the Service Desk Manager who will support you in handling queries in the form of tickets via our Service Now system and carrying out 1st & 2nd line fixes. You will play an instrumental part in helping deliver a great service to the company. No two days will be the same!

• £22K Per Annum
• 6 Month Fixed Contract
• Monday to Friday day shift
• Based in Edinburgh, EH12 9DQ
• 36.25 Hours Per Week / 8 hours per day covering between 07:00 - 19:00

• Responding to and processing all incoming emails into the Service Desk central mailbox
• Ensuring all tickets are logged and tracked in the service management platform, service now.
• 1st line support and first-time fix for common incidents/requests
• Fulfilling order requests and raising Purchase Orders
• Ability to work within a team environment
• Participation in ad hoc project work
• Participation in team meetings

• Ability to work remotely
• Excellent telephone manner
• Ability to problem solve
• Excellent customer service skills
• Excellent written and verbal communication skills
• Can work under pressure
• Ability to work independently

At Menzies Distribution Limited, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles.