Sales Support Coordinator (FTC)

Your new company
This is a newly created Sales Support Coordinator (6 Months FTC) job working as part of a fast-paced customer service team for a busy and growing company based in Ipswich.

Your new role
This Sales Support Coordinator (6 Months FTC) job involves delivering second-to-none customer service for my client's customers, dealing with a wide range of day-to-day queries around orders, products and returns. You will have the opportunity to work with our skilled and professional sales team, to build good relationships with our customers and liaise with manufacturers, warehousing and logistics. The duties will be varied and include but not limited to:

• Process customer orders accurately, within 24 hours SLA.
• Monitor sales orders to ensure delivery deadlines are met, communicating any delays to the customer.
• Progress forward orders/back orders by monitoring stock available and completing purchase orders.
• Resolve customer queries and issues.
• Collaborate with the logistics and sales teams to ensure smooth order processing and delivery schedules.

• Positive with a proactive attitude, with a commitment to delivering high-quality customer service.
• Prior customer service experience is essential.
• Excellent verbal and written communication skills.
• Strong problem-solving skills, with the ability to manage and answer queries effectively.
• The ability to work well within a team while managing individual responsibilities efficiently.
• The ability to work efficiently in a fast-paced environment.
• Good organisational skills and attention to detail.
• A passion for providing excellent customer service.

• Monday to Friday (Hours) 8.30-4.30 or 9-5
• 100% office based
• On-site parking
• Auto enrolment pension and value-added benefits