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Supporter Care Administrator

Posted: 25/10/24
Recruiter:Hays
Reference:2840866584
Type:Permanent
Salary:£12 Hourly
Location:Belfast
Description: Supporter Care Administrator, Temporary, £12 per hour

Your new company
Hays are working with a reputable charity to recruit for a temporary Supporter Care Administrator to support the growth and development of the charity.
Your new role

  • Provide excellent supporter care and communication across all mediums.
  • Meet set Key Performance Indicators (KPIs).
  • Efficiently handle and escalate supporter concerns/feedback.
  • Conduct telemarketing calls with existing and potential supporters.
  • Achieve campaign targets and KPIs in telemarketing activities.
  • Ensure compliance with internal procedures and external regulations during calls.
  • Accurately record data in the database.
  • Participate in campaign briefings and training.
  • Process UK donations within specified time frames, following financial and operational procedures.
  • Maintain high data quality when inputting/importing donor/donation data.
  • Produce acknowledgement letters for donations.
  • Perform regular database maintenance and data cleaning to ensure data quality.

    • What you'll need to succeed
  • Must have some experience of working in a busy Supporter Care / Customer Services / Telemarketing Team, displaying the flexibility to respond to a varying workload in a busy office environment
  • Excellent computer, administrative and organisational skills, including data entry and experience of income processing and banking, and competency in a range of software including Microsoft Office

    • What you'll get in return
  • £12 per hour
  • Temporary for 4 months initially
  • Hybrid working
  • 35 hours per week
  • Belfast City Centre location

    • What you need to do now

    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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