Customer Helpdesk Advisor

Customer Helpdesk Advisor£25,000 - £27,000 per annumFull-time, PermanentWolverhampton basedNo hybrid working

Key duties

• Scheduling engineer works
• Keeping clients updated with updates
• Manage a client 'ticketing' system
• Handle inbound and outbound calls
• Manage the helpdesk's workflow
• Preparing client quotations and supporting with sales administration

• Exceptional initiative and a self-starter attitude
  
• Experience in administration, customer service or helpdesk role
  
• Experience in manufacturing/engineering is preferred but not essential.