Team Leader (Out Of Hours)

Your new company
An acquisitive, growing and positive business with offices in Newmarket.
Your new role
This is an exciting new Out Of Hours Team Leader job. The purpose of the OOH Team Leader is to be responsible for overseeing the daily operations of the dispatch team, ensuring efficient and timely coordination of engineers. This role involves managing dispatch staff, optimising dispatch procedures, and maintaining effective communication with engineers' clients, and other stakeholders. Key duties include but not limited to:

• Lead, mentor, train, and supervise the dispatch team, including scheduling shifts, assigning tasks, and monitoring performance.
• Oversee the dispatching of Engineers, ensuring that all operations are conducted efficiently.
• Facilitate clear and effective communication between dispatchers, engineers and other departments.
• Track and analyse key performance indicators (KPIs) for the team, identifying areas for improvement and implementing strategies.
• Address and resolve operational challenges, including emergencies and delays.
• Ensure accurate documentation of dispatch activities for reporting and compliance purposes.

• Minimum of 3-5 years of experience in dispatching, logistics, or a similar role
• Minimum of 1-2 years in a supervisory or leadership position.
• Excellent communication and interpersonal skills.
• Analytical skills to assess performance metrics and implement improvements.

• Full-time - 40 hours (unsociable hours) Monday - Saturday
• Salary £27,040
• Discretionary KPI Bonus
• On-site parking
• Value added benefits
• Breakfast club and social events