Senior Administrator

Senior Administrator

Stoke - On - Trent
£25,000 - £30,000
Mon-Fri 9-5

Principal Duties:

• Maintain customer databases and respond to internal and external queries via phone and online.
• Support vehicle ordering for customers using the internal fleet management system.
• Ensure all orders comply with policies and procedures, providing accurate information to customers and operatives.
• Complete all relevant paperwork to a high standard.
• Report, investigate, and chase delivery issues and returns.
• Chase and process Proof of Deliveries confirmations.
• Check store invoices.
• Generate and prepare reports.
• Perform ad-hoc tasks as advised by the manager.
• Process, log, and track orders.
• Manage stock control.
• Ensure compliance with Health and Safety regulations.
• Liaise with transport companies, suppliers, and clients.
• Facilitate communication within all departments.
• Prepare documents such as invoices, purchase orders, and billing.
• Conduct manual stock and date checks of inventory.
• Prepare monthly consumable reports.
• Handle parking fine appeals.
• Update fleet lists.
• Complete driver licence checks and communicate results to relevant departments.
• Update the machinery/asset database on both Excel and Pat Guard.
• Act as a central conduit for information.
• Pack and gather interim orders for area managers.
• Answer emails promptly and professionally.

• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Professional telephone manner.
• Effective time management.
• Excellent written and oral communication skills.

• Previous experience in an office environment.
• Familiarity with basic office procedures.

• Company pension
• Free parking
• On-site parking

• Monday to Friday