Customer Services Manager

Your new company
Hays are working with an-award winning, renowned Retail business in Telford who are looking to recruit a Customer Services Manager on a permanent basis. This is an exciting and dynamic role in which there is a lot of scope for growth within the business. You will work collaboratively, engaging with stakeholders, colleagues, and customers.
Your new role
As a Customer Services Manager, your role will involve:

Lead the Customer Services Team.

• To recommend and deliver the implementation of new processes/projects to support business growth and continuous improvement.
  
• To monitor and optimise Customer Services team performance to reach a good level of business success.
  
• Influence the broader business on the importance of customer experience and report back to the Procurement teams on items that are problematic.
  
• Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements.
  
• Dealing with external companies that we partner with to deliver on key business goals.
  
• Working with the Customer Service Team Leader, you will coach and develop the skills of our Customer Service Advisors.
  

• Proven ability to motivate and manage colleagues, demonstrating influencing and persuasive skills, gaining buy-in from stakeholders.
• Demonstrable strong coaching and development skills.
• Proven ability to deliver on key projects.
• Proven ability to manage relationships across multiple stakeholders and oversee complex large-scale projects across cross-functional teams.

• A chance to build and grow a department in a rapidly expanding/award-winning company.
• Market-leading annual leave starting at 23 days plus 8 bank holidays (31 days in total), which grows with the length of service.
• Your birthday is off, so you always enjoy your birthday!
• We'll pay for your Marketing/management and other external training courses.
• Awards and Recognition Schemes; delivering above and beyond never goes unnoticed.
• Free Onsite Parking.
• Complimentary tea, coffee, chilled water and soft drinks.
• Free Eye Tests.
• Cycle2Work Scheme.