Operations Administrator

• Input absences into the Scheduling Software, assist with forward rostering across all portfolios.
• Communicate with Operations Managers regularly regarding staff absences/lateness.
• Communicate with all service providers daily regarding fulfilment requirements.
• Communicate and confirm a shift on the system for employees who struggle to use company APP.
• Monitor volunteers on the system and inform Operation Managers where gaps can be filled.
• Check and report any fatigue management with the Operations Manager
• Cover any leave/ absence/ emergency within the department.
• Use required systems per business needs.
• Advise officers on correct procedures for Booking on/Annual Leave/Complaints
• Direct Officers to the correct Operations managers for internal issues
• Inform the Operations manager of any issues raised by employees.
• Undertake any Adhoc duties requested by the operations team.

Benefits:

• Referral Scheme
• Pension
• Healthcare package

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

The Operations Administrator will play a key role in ensuring the efficient functioning of business operations. This role involves a variety of administrative tasks, including database management, scheduling, inventory control and record-keeping. The ideal candidate will be highly organised, capable of multi tasking, and committed to maintaining high standards of operational excellence.

Why FRG?

• Dynamic Environment: Join a team where your contributions matter. We foster an environment where everyone has a voice and can make a real impact.
• Innovative Solutions: Be at the forefront of the industry with access to the latest technologies and solutions. At FRG, we are committed to staying ahead.
• Professional Growth: Your career growth matters to us. We provide opportunities for learning and development, helping you advance in your career.
• Industry Recognition: As an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations, FRG is known for its commitment to excellence.

• Commitment to providing first-class customer service.
• Strong communication skills, both written and verbal.
• Excellent attention to detail.
• Knowledge of scheduling preferred but not essential, training will be given.
• Basic PC skills including Microsoft Word and Excel.