Online Travel Booking Administrator

Are you looking for a role that will combine your travel knowledge and expertise with your administration skills? If so, my client is looking for a talented Online Booking Administrator to join their passionate team in this extremely interesting role.

Purpose of the Role:

The Online Booking Administrator will work as part of a team to ensure that our online bookings are correctly administrated and accurately loaded into our back-office system. Part of this role is to quickly and efficiently identify, resolve and process any potential issue and correct as appropriate.

Key Responsibilities:

Identifying issues and reporting through to the correct internal channels in order to resolve the route cause of a problem
Understanding customer needs through effective questioning
Utilising multiple supplier systems in order to re-book customers holidays
Process customer payments securely and accurately
Loading accurately into our back-office system
Ensuring all information obtained, inputted, and verified is accurate at all times
Strive to deliver exceptional customer service
Build and develop key relationships for repeat custom

The Person: Essential Knowledge, Skills and Abilities:

At least 1 year's retail travel knowledge
Travel agency or Tour Operator call centre experience
Experience of working in a fast-paced environment
Knowledge of supplier websites
Computer competent to book holidays swiftly and efficiently
World and Excel knowledge
Proficient in packaging multiple products together
Experienced in GDS (desirable however not essential)

This is a full-time position where you will be required to work 39 hours per week. We operate a 7-day shift pattern with shifts working up to 9pm, therefore, flexibility is a must.

This role will ideally be based in our Chester office however Home or Hybrid working most definitely considered for the right candidate.

Interested?

Please click apply or call Hollie on (phone number removed), alternatively email (url removed)