Customer Service Advisor

I am seeking a dedicated and enthusiastic Customer Service Advisor to join my client in Wakefield on a temporary basis. This role is pivotal in ensuring our customers receive the highest level of service and support. If you are customer-focused, detail-oriented, and thrive in a dynamic environment, I would love to hear from you!
Key Responsibilities:

• First point of contact on the Customer Service phone line (Microsoft Teams).
• Handling telephone and email enquiries efficiently.
• Taking and processing stock orders.
• Sending pre-production samples and approving them to external suppliers.
• Following up on orders and updating customers accordingly.
• Importing orders and sending smart forms to customers.
• Assisting the Sales department with various projects.
• Sending/emailing order confirmations to customers.
• Liaising with staff in other departments and with external contacts.
• Updating the CRM system with opportunities.
• Establishing effective, professional, and positive working relationships with colleagues.
• Being responsible for personal health and safety at work.

• Strong customer focus.
• Excellent attention to detail.
• Ability to work under pressure.
• Proven organisational skills.
• Effective stakeholder management.
• Strong multitasking abilities.
• Solution-based mindset.
• Strong written and verbal communication skills.
• Proficient computer skills.