Customer service Co-ordinator

Your new company
Hays is working with a leading construction organisation committed to creating high-quality homes and providing exceptional customer service. The organisation offers a supportive and dynamic work environment, along with a comprehensive benefits package that includes a bonus scheme, pension, life assurance, and various employee discounts.
Your new role

As a Customer Service Coordinator, you will play a crucial role in ensuring customer satisfaction by managing and resolving defects in a timely manner. You will build and maintain relationships with key stakeholders, promote cost control and recovery, and act as an ambassador for the company at corporate and handover events. Your responsibilities will include overseeing defect inspections, specifying remedial works, supervising subcontractors, and maintaining accurate documentation.
What you'll need to succeed

• Previous experience in a similar role.
  
• Strong technical knowledge of house building, including electrical and plumbing systems.
  
• Excellent interpersonal and negotiation skills.
  
• The ability to stay calm and professional when handling customer complaints.
  
• Strong organisational and analytical skills.
  
• Self-motivation and the ability to work independently.
  
• Proficient with Microsoft Excel and Word.
  
  What you'll get in return
  

• 26 days of holiday plus bank holidays.
  
• A bonus scheme and holiday buy scheme.
  
• Access to the Green Car Scheme and company pension scheme.
  
• Life assurance and employee discounts on new homes.
  
• Access to a retail discount portal and Employee Assistance Programme.
  
• 24/7 GP access and family-friendly policies.