Helpdesk Administrator

Your new company
This company is a leading provider of facilities management and professional services in the UK. It offers a wide range of services, including security, engineering, cleaning, landscaping, energy and property consultancy, and healthcare services. It is known for its focus on sustainability and creating exceptional work environments.
Your new role
Are you looking for a challenging role in a fast-paced environment?
Responsibilities for this position include:

• Provide Facilities Management support.
• Customer service and administration activities.
• Delivering customer service through multiple channels.
• Ensuring SLA's/KPIs are hit against our contractual agreements.
• Liaising with customers, operational staff and management to answer queries.

• Experience working within customer service.
  
• Confident use of IT systems, including MS Word, MS Excel and MS PowerPoint.