Customer Support Advisor

Your new company
Your new company is a highly reputable company based in the heart of Port Talbot. My client is a manufacturing firm who are seeking an experienced Customer Service individual to join their team on a permanent basis.

Your new role
Your new role as a Customer Support Advisor is a varied role. Your responsibilities will include but not be limited to:

• Being the first point of contact for any customer queries
• Building and maintaining strong relationships with internal and external customers
• Liaising with other internal departments to execute orders
• Processing orders onto the system
• Ensure that all customer claims and complaints are resolved effectively, accurately and timely
• Monitor and track lead times, order and production status and keep customers updated
• Provide status updates when requested
• Building quotations to send out to customers