Customer Administrator - Antrim

Your new company
This organisation is a household name. They offer great benefits and perks to all employees. They are on the pathway to growth and foresee a busy 2025 ahead of them. Due to this, they are looking to recruit an additional team member for their customer service team.
Your new role
In this role you will proactively support the Billing Department, specifically within the Customer Billing Team, providing first-class customer care. You will provide administrative support as required within the Billing Department. Your responsibilities will look and consist of the following:

• Demonstrating first class customer care delivered in line with company brand values, answer queries from customers and assist in resolving complaints
• Ensure domestic and commercial customers are billed accurately and on time, in line with the Codes of Practice and applicable licence requirements
• Process customer refunds and site works requests
• Assist with tariff reviews
• Log and follow up on system faults ensuring errors are quickly rectified
• Provide technical support for Customer Services & Sales Departments
• Ensure data integrity is maintained within the billing system
• Set up direct debits / BACS / electronic funds transfers/ bank giro credits / customer refunds, including management of budget Direct Debits
• Provide customers with consumption reports on request
• Processing telephone and online payments
• Assist with customer support projects as required (e.g. typing, mail shots, copying etc.)
• Undertake any additional duties as directed by the Billing Manager
  
  

• Minimum 5 passes at GCSE level Grade C or above (or equivalent) including Maths & English
• Excellent IT skills with experience in manipulating data on Excel
• Strong written communication and interpersonal skills, with a proven ability to develop relationships across all departments
• Highly motivated with a positive attitude
• Ability to work on own initiative and to prioritise workload
• Previous experience in a customer-facing role in a financial environment
  
  Desirable
  
• Familiarity with customer accounts/billing processes
  
  

• A salary of £24,000 + annual bonus + benefits
• Hybrid role after probation period (2 WFH days per week)
• Private healthcare
• Gym membership subsidy
• Free onsite parking
• Training and upskilling support
• Enhanced maternity, paternity and sick leave pay