Customer Service Assistant

Your new company
Your new company is a well-established organisation based in the heart of Swansea. My client is seeking a proactive, customer service professional who possesses excellent time management and interpersonal skills. They are also seeking an individual who has the ability to communicate in a Modern European Language, in particular Dutch or Italian.

Your new role
Your new role as a Customer Service Assistant is a busy and varied role. Your new role will require you to work in a fast-paced environment and be adaptable to changes. Your responsibilities will include but not be limited to:

• Acting as a first point of contact for all customer enquiries
• Building a rapport by interacting with customers via email and telephone, ensuring to provide solutions that meet customer expectations
• Liaise with all other departments, providing administrative support
• Logging information, updating and creating tasks as and when required
• Liaise with customers regarding issues
• Provide general support as and when required