Service Advisor / Front of House Receptionist

MotorMatch Recruitment Ltd is recruiting for a Front of House / Service Receptionist based in North Shields.

Join a dynamic and growing team at a leading accident repair centre dedicated to providing top-quality service and restoring vehicles to their pre-accident condition. With a track record of delivering exceptional quality and solid dedication to customer satisfaction, the repair centre is seeking a skilled Front of House Receptionist to join their team.

As a Front of House Receptionist, you will be the key point of contact for customers requiring repair services. Working closely with the workshop staff and parts staff.

As a Front of House, you will be responsible for but not limited to:

• Liaising with customers and assessing their vehicle repairs including detailed job cards for the repairs
• Scheduling vehicles in for their repairs
• Liaising with insurance providers to streamline the claims procedure, documenting and recording of any insurance information
• Coordinate with the Technicians to ensure timely completion of repairs
• Relaying to customers of the status of the repairs on their vehicles
• Ensure customers are consistently updated on the progress of their repairs and promptly address any inquiries or concerns they may have
• Authorising repairs to be completed

As a Front of House, you will have:

• Previous experience in a Service/Parts role / similar role, preferably in the automotive industry
• Proficient with AutoFlow
• Strong communication skills
• Knowledge of software systems (booking vehicles in)

If you are interested in a confidential conversation regarding the above position, please apply for the role or give Simmy a call on: (phone number removed)

MotorMatch LTD is advertising this vacancy in its capacity as an employment business. MotorMatch LTD provides permanent labour to the Automotive Industry throughout the UK.

Please note due to high volume of applicants only those who are successful will be contacted.

MotorMatch LTD are an equal opportunities employer.