Volunteer Receptionist and Administrator (Hillingdon)

Locations: Hillingdon
Days: 2 days per week (days are flexible)

About Via in Hillingdon

Via's Hillingdon service is a support service for adults and young people who are affected by drug and alcohol problems. We have a dedicated team of substance misuse practitioners who work alongside other professionals including doctors, nurses, psychologists and therapists across three sites.

About the role

As a Volunteer Group support, you will provide a welcome presence for people coming into the service. Your role will include:

Covering group support duties, and welcoming service users to the service. This is a psychosocial service, supporting the collection, collation and inputting of all Via service data as it relates to groups.

Managing a local database and work with a national database that records a comprehensive information data set that informs understanding of the services performance and treatment outcomes. Being non-judgemental, calm, understanding and professional during sessions.

Undertaking day-to-day administrative tasks such as filing, archiving, photo copying and updating service user records

In addition to the above you will be expected to participate in team meetings where relevant and to carry out other tasks as deemed necessary to support the needs of the service.

What skills do I need?

The role would be ideal for someone looking to develop their experience in a support and administration role. A positive attitude and the desire to learn are essential, as is a non-judgemental and supportive approach to people who are facing problems with drugs and alcohol. A good working knowledge of standard IT programmes (MS Office, Outlook) and a close eye for detail are also required.

What Via can offer you

When you begin volunteering you will be allocated a volunteer supervisor who will act as your main point of contact in your service. They will provide you with ongoing support and supervision and will work closely with you throughout your time at Via. There is also a central volunteer services team that will support you while you are on placement.

In addition, you can expect:

• A full induction to your role and continuous local training
• Access to central staff training opportunities
• Regular supervision
• Reimbursement of reasonable travel expenses and lunch expenses

Interested?

• Find out more about our Hillingdon service .
• Check out our FAQs .
• Download our Volunteer Application Form .
• Download our Volunteer Equal Opportunities Form .