Team Lead (Planning and Admin)

I'm currently working with a Local Authority in the west midlands with the hire of a Team Lead for their Planning & Admin team to support the Asset Management & Improvement services.

Team Lead

(Apply online only) per day inside IR35

3-6 months contract duration

2 days in office, 3 days home working per week

You will oversee a team of coordinators, ensuring that all tasks are completed in line with the Council's processes and service standards.

You will play a key role in planning and delivering high-quality administrative support, managing a compliance and wider property processes, and ensuring effective coordination and communication with contractors, internal teams, and the public.

Key Responsibilities:

• Lead, manage, and develop a team to ensure all administrative and planning tasks are completed in a timely, efficient, and customer-focused manner.
• Supervise and allocate work to employees/contractors for tenanted and void properties, ensuring KPIs and deadlines are met.
• Ensure adherence to all relevant procedures, financial records, and procurement systems. Facilitate regular performance meetings with contractors and implement corrective actions as necessary.
• Oversee administrative functions, including monitoring compliance performance statistics, processing invoices, and coordinating responses to customer complaints and enquiries.
• Manage out-of-hours services, insurance claims, fire safety protocols, and other relevant work.
• Prepare reports and documentation for senior management, and participate in tenant and scrutiny panels when required.
• Support the induction and training of new staff, ensuring effective performance management within the team.

You will have:

• Strong leadership and team management skills, with the ability to inspire and motivate your team.
• Detailed knowledge of Asset Management & Improvements processes, specifically in housing repairs and voids.
• Excellent customer focus and a commitment to continuous service improvement. Proficiency with modern technology and relevant systems for managing repairs, invoicing, and customer relations.
• Numeracy and Literacy Level 2 qualification or equivalent as a minimum.
• Must be willing to undertake Level 3 in Management.
• Must be willing to undertake any Management training as necessary identified for the post.

The job spec is available after an initial phone call with myself. Interviews will happen in December.