Customer Service Advisor

Your new company
Your new company is a well-established organisation based in the heart of Swansea. My client is seeking a proactive, confident and motivated individual to join their team in the capacity of a Customer Service Advisor.

Your new role
Your new role as a Customer Service Advisor is a varied role. Your new role will require you to operate in a fast-paced environment and be adaptable to changes. Your responsibilities will include but not be limited to:

• Acting as first point of contact for all customers, ensuring high quality customer service is delivered at all times.
• Escalating any customer complaints as required.
• Handling customer enquiries in a timely manner.
• Managing customer expectations effectively.
• Utilising the Microsoft Office package on a daily basis.
• Logging call information onto a CRM system.