Contract Support Helpdesk / Receptionist

Your new role
Provide an operationally sound service to both internal and external clients.

Key Responsibilities

• Operate QFM and Financial systems daily.
• Liaise and update key customers daily.
• Liaise and update the management team daily.
• Assist the engineering team daily.
• Ensure SLA and KPI compliance via QFM management.
• Anticipate and meet customer needs, building relationships.
• Respond to customers with effective communication.
• Follow procedures and processes to required standards.
• Achieve results within quality and time limits.
• Understand business needs and drive continuous improvement.
• Participate actively in a diverse team.
• Communicate messages and ideas clearly.