12 Month Fixed Term Contract - Liverpool City Centre - Immediate Start Full-Time - Hybrid Model
Your new company My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional customer service advisor to join their team on a 12-month fixed-term contract. Based from smart offices and very easily commutable from all areas of Liverpool, this is a great opportunity for someone who has a passion for going that extra mile.
Your new role The position is being offered full-time from Monday to Friday with a hybrid model in place working from home, Mondays and Fridays. Please note this is a 100% phone-based position. This position will form part of a large customer service team where service to internal and external customers is paramount. Some of your duties will include but not limited to Answering all inbound customer care queries in a timely manner. Responding to queries via email. Updating customer personal details and ensuring accuracy at all times Making changes to due dates and settlement figures. Able to solve problems and provide appropriate advice. Escalating calls appropriately to Customer Service Team Manager or Complaints team if unable to resolve them as first point of contact.
What you'll need to succeed Proven history within an office-based customer service position Confident in dealing with all levels of customer, both internal and external Great attention to detail Strong communication skills, both written and verbal Exceptional listening skills Proactive and can do approach
What you'll get in return
Fantastic city centre location Hybrid model Competitive salary Supportive and friendly team
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
