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Customer Service Advisor / Sales Administrator

Posted: 14/12/24
Recruiter:Hays
Reference:2866484284
Type:Permanent
Salary:£24,000 - £25,000 Annual
Location:Swansea
Description: Customer Service Advisor / Sales Administrator - Swansea - 12 Month Fixed term contract

Your new company
Your new company is a well-established organisation based in the heart of Swansea. My client is seeking a proactive individual who is tech-savvy and comfortable working in a fast-paced environment.

Your new role
Your new role as a Customer Service Advisor / Sales Administrator is a 12-month fixed-term contract. It is a varied role where you will be a part of a team handling customer enquiries and dealing with the day-to-day challenges of working in a service-orientated manufacturing environment. This role will require you to liaise closely with other internal departments.

Your responsibilities:

  • Preparation and issue of customer quotations from the in-house system based on customer technical drawings.
  • Sales order processing and order verification.
  • Setting up new drawings for production.
  • Setting up new items in the ERP system.
  • Setting up new customer accounts.
  • Liaising with the finance department regarding payment terms, invoices, credit limits.
  • Progressing and expediting customer requirements.
  • Investigation and resolution of both internal & external delivery performance concerns.
  • Raising credit notes and arranging returns.
  • Customer liaison - dealing with commercial issues, customer enquiries/complaints via phone and email.
  • Participating in the organisation of sales and customer service meetings.
  • Preparing and providing KPI data to the commercial team as and when required.
  • To carry out any other reasonable tasks required
  • Managing customer service email accounts and acting on customer queries and emails accordingly.

    • What you'll need to succeed
    The successful candidate will be a tech-savvy individual who is confident in their mathematic abilities (use of things such as angles and shapes). You will be competent with Microsoft Office packages and be an effective communicator both written and verbally. The successful candidate will also have knowledge of sales order processing, be numerate and possess excellent attention to detail. You will be proactive, structured and organised and capable of working to deadlines.

    What you'll get in return
    In return, you will receive a competitive salary of up to £25,000. The role is a full-time, 12-month fixed-term contract and the working hours are 37.5 hours per week, Monday to Friday. The organisation offers an annual leave entitlement of 26 days + bank holiday and there is free parking on site.

    What you need to do now
    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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