Customer Support Administrator (12 month FTC)

Your new company
A government agency in Brighton is recruiting a Customer Support Administrator on a 12-month fixed-term contract. You will work in a supportive environment and receive full technical training. This job is based in brand-new offices in central Brighton and you will work on a hybrid schedule (6 days/month in the office). This is a great opportunity to join a stable team with excellent benefits (see below!) and career opportunities.
Your new role
Working closely with businesses across the UK, you will act as the first point of contact for any queries via phone and email. You'll provide exceptional customer service and work to ensure you fully understand all queries, often explaining complex technical information when required. Key duties include:

• Handling high volume inbound calls
• Responding to customer emails
• Signposting customers to information
• Explaining technical information and processes
• Updating and logging information on CRM and internal systems
• Escalating queries when necessary