Customer service Representative

Your new company
We are recruiting on behalf of a prestigious client in Swansea, known for their dedication to outstanding customer service and innovative solutions. This company offers a vibrant and supportive work environment where employees are valued and encouraged to grow.
Your new role
In this Customer Service Representative position, you will be the primary point of contact for customers, addressing their enquiries, resolving issues, and ensuring a positive experience. Your duties will include handling customer communications via phone, email, and chat, maintaining detailed records, and striving to exceed customer expectations. This role is ideal for someone who is empathetic, patient, and passionate about helping others.

What you'll need to succeed

• Prior customer service experience
  
• Outstanding communication skills
  
• Keen attention to detail
  
• The ability to remain calm under stressful situations
  
• Proficiency with customer service software and Microsoft Office Suite.