Head of Customer Services

Your new company
Hays is working with a leading global organisation renowned for its commitment to excellence and innovation. With a strong presence in over 50 countries, they pride themselves on delivering exceptional customer experiences and fostering a culture of continuous improvement.

Your new role
As the Head of Customer Services, you will be responsible for overseeing and enhancing our customer service operations worldwide. You will lead a dynamic team, develop strategic initiatives to improve customer satisfaction, and ensure that our service standards are consistently met. Your role will involve close collaboration with various departments to align customer service strategies with overall business objectives.
What you'll need to succeed

• Proven experience in a senior customer service management position within a global organisation.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• A strategic mindset with the ability to drive change and innovation.
• In-depth knowledge of customer service principles and practices.
• The ability to analyse data and metrics to inform decision-making
  
  What you'll get in return
• A competitive salary and benefits package.
• Opportunities for professional growth and development.
• The chance to work in a dynamic and supportive environment.
• The opportunity to make a significant impact on our global customer service operations.