Business Administrator (Private Orthopaedic Practice)

Hours: Monday to Friday, 9am-5pm

Location: Liverpool Street Office

Salary: Negotiable

We are a partnership of Consultant Orthopaedic Surgeons and Sport & Exercise Medicine Doctors, specialising in diagnosing and treating all musculoskeletal disorders, including sports injuries, fractures and arthritis.

We seek an enthusiastic and motivated individual with experience in a Customer Service/Receptionist role and/or an administrative environment to support our busy medical practice. We would also like to consider new graduates with no prior experience.

The ideal candidate will be a positive and confident communicator who is competent with administration. To succeed in this position, you must be a self-starter who thrives on variation and has a strong ability to work in a fast-paced environment.

Responsibilities

Based at Reception, the person fulfilling this role is expected to undertake the following responsibilities:

• Greeting patients, visitors and consultants at Reception
• Booking/amending patient clinic appointments
• Taking telephone calls, dealing with emails, answering patient queries and taking messages for consultants and management
• Scanning of relevant documentation onto the Meddbase system
• Sending out clinic letters
• Dealing with post, faxes, referrals and imaging discs
• Taking payments from patients
• Provision of backup accounts processing, including scanning of accounts-related documents, and processing payments and shortfall invoices
• Any other duties as reasonably identified by Management of London Sports Orthopaedics LLP

Requirements

• Experience within a Customer Service/Receptionist role and/or administrative environment
• Intermediate level of IT skills, particularly in the use of Microsoft Office
• Able to use own initiative and be a clear written and verbal communicator
• Well-organised, with a keen eye for detail
• Professional and friendly manner; able to work within a team
• Minimum of 5 GCSEs (A-C grade) or equivalent
• Degree in Business Administration or similar desirable but not essential

Job Benefits

• 28 days holiday per year (including bank holidays), increasing with service
• Private healthcare insurance with premium hospitals
• Private pension contribution
• Season ticket loan
• Training and development opportunities
• Opportunities for career progression
• Two annual parties and bi-monthly lunch