Family Services - Business Support Officer PART-TIME

Your new company
We are seeking a highly skilled and dynamic administrator to join our team in a family support role within a Royal Borough. This exciting opportunity will allow you to engage directly with vulnerable people and families while managing a variety of tasks that require a strong attention to detail and exceptional organisational skills. You'll be a key player in ensuring smooth operations in a busy, customer-facing environment.
Your new role

• Report Preparation & Formatting: The role involves drafting, reviewing, and formatting numerous reports. These documents are essential for court proceedings, and candidates must demonstrate expertise in Microsoft Word, with a strong focus on formatting accuracy and consistency. You will be required to format reports quickly, adhering to tight deadlines, often with multiple reports due in a short timeframe.
• Case Management: You will collaborate with professionals to compile and prepare documentation, managing the case preparation for court hearings. The volume of reports is variable, with periods of lighter work followed by busy stretches requiring rapid turnaround.
• Customer Interaction: As this is a customer-facing role, you'll be the first point of contact, handling reception duties on specific days of the week. This includes greeting visitors, answering queries, and ensuring a welcoming and professional atmosphere.
• Office Coordination: Alongside report management, you will coordinate office operations, ensuring all documentation is completed, filed, and processed in a timely manner.

• Proven Expertise in Microsoft Word: This is a must-have skill as it's central to the role. You will be expected to draft and format reports quickly and accurately.
• Excellent Written Communication Skills: Clear, concise, and well-organised reports are essential for case preparation.
• Adaptability & Efficiency: You will need to thrive in an environment where workloads can be unpredictable, with heavy periods of work followed by quieter times.
• Strong Organisational Skills: You'll need to prioritise tasks effectively, ensuring deadlines are met and reports are accurate and complete.
• Team Collaboration: While you will have independent tasks, you'll also work closely with a team of professionals, so being a reliable and communicative team member is essential.
• Reception & Customer Service: You will spend time at the front desk, ensuring excellent customer service and communication.

• Part-Time Role: 21 hours per week, Monday to Friday.
• Core hours are 9:00 AM to 5:00 PM.
• On-site office-based role with potential flexibility in schedule depending on team needs

• A written test will be part of the interview process to assess your proficiency in drafting and formatting reports.