Service / Warranty Administrator

Service/Warranty Administrator

Salary up to £31,000 pa with bonus

Belvedere

The main purpose of the role is to oversee and process all service/warranties within policy guidelines and ensure maximum profitability for each repair.

Key Responsibilities

• Check and raise retail pro-forma invoices for quotation and passing to the customer.
• Reconcile warranty and finance company, self-billing invoices (SBIs).
• Raise warranty and Finance credit notes for customer accounts.
• Investigate and resolve queries for warranty and PFL accounts.
• Manage all warranty & finance job cards and determine from the technicians write up those claims which are warranty or for finance company.
• Ensure all correct coding and repair times claimed are correct and raise any discrepancies with the Service Manager.
• Liaise with the Workshop Manager over any discrepancies with technicians' write-ups, parts omitted or claim details missing.
• Manage all referred and rejected claims daily, ensuring all are resolved in a timely manner
• Manage daily all parts label requests from the Manufacturer
• Update spreadsheet daily, with parts consignment note details, when received from the Parts Department.
• Ensure all non-warranty repairs are passed to the Service Advisor for process and recharge.

Hours of work

Monday to Friday, 2 weeks 07.00-17.00 and 1 week 09.00-19.00, 1 Saturday in three 08.00-12.00

Skills Required

• Must have experience within Commercial vehicles or cars
• Strong customer service and communication skills
• Excellent Administration and organisational skills

If this role is of interest, please contact Anjna Mahey for more information.