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Customer Service Support

Posted: 15/02/25
Recruiter:Hays
Reference:2898089027
Type:Temporary
Salary:£11 Annual -- 13.50
Location:London
Description: Customer Service Support - REMOTE

Your new company
A fast-growing fintechstartup based in London are growing their customer support team. I amsupporting them the recruitment of customer support executives. These roles areon a 3 month temp basis with the possibility of extension. You must be availableto start immediately (now or within the next 2 weeks). This role will be remotehowever you will need to access the London office as and when required.

Your new role
You will be responsible for the following:

  • Engage with existing andprospective customers via our online chat and email to resolve their enquiries.
  • Collaborate with the Operationsand Compliance teams to deliver an exceptional customer experience.
  • Acquire knowledge of keyoperational tasks to assist the Pensions and Customer Operations teams asneeded.
  • Contribute to a dynamic andenthusiastic team by sharing your insights and experiences.
  • Strive to exceed customerexpectations and ensure their satisfaction.

    • What you'll need to succeed

  • Proficient in written and spokenEnglish.
  • Capable of working effectivelyboth independently and as part of a team.
  • Degree holder or possess relevantwork experience.
  • Strong analytical andproblem-solving abilities.
  • A proactive individual whothrives in a fast-paced, ever-changing startup environment.

    • What you'll get in return
    In additionto a competitive hourly rate, you will be paid weekly through an efficientonline timesheet process and will also receive expert advice from a Haysconsultant providing support and guidance throughout the duration of yourcontract. This is an excellent opportunity to utilise your skills and gainhands on experience in a large and busy working environment. You will receivebespoke in-house training and will be closely guided to your success.

    What you need to do now
    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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