Medical Team Administrator

The IPC program is a collaboration between London InterCommunity Health Centre (LIHC) and Thames Valley Family Health Team (TVFHT) with a focus on increasing primary care access for those who are marginalized from health services such as people who are unhoused and people living in poverty. The IPC team will provide access to comprehensive primary care with interprofessional team members to facilitate connections to internal and external referrals. The primary care model will be connected to the broader integrated resources of the TVFHT and LIHC.

About Us: The Thames Valley Family Health Team is one of the largest Family Health Teams (FHT) in Ontario. With more than 120 physicians across 19 sites within London/Middlesex, Oxford and Elgin counties, the Thames Valley Family Health Team is committed to providing comprehensive, collaborative primary health care to over 169,000 patients.

About the Position: The Medical Team Administrator is a role that is focused on outreach as well as onsite support for the clinical team providing care to people who face barriers to accessing health care, and are significantly marginalized by poverty, substance use, mental health and housing instability and/or deprivation.

As an employee of Thames Valley Family Health Team, you will be eligible for:

• Health and dental benefits
• Participation in the Healthcare of Ontario Pension Plan (HOOPP)
• Paid discretionary time
• Paid vacation time
• Collaboration with LIHC

Required Skills & Qualifications:

• Administrative experience preferably in a healthcare setting
• Experience with Outlook and Accuro Electronic Medical Record (EMR)
• Post-Secondary school diploma or education in medical office or business administration
• An understanding of the Ministry of Health & Family Health Team philosophy
• Excellent interpersonal skills and experience working with a multi-disciplinary team
• Well-developed communication skills, both written and verbal
• Ability to work independently with minimal supervision
• Ability to coordinate and communicate information and documentation for various meetings and events, as well as minute-taking skills
• Proficient skills in Microsoft Office applications, specifically: Word, Power Point, Excel, and Outlook
• Exercise reasonable care and caution in protecting confidential and sensitive information related to clients and staff with understanding of PHIPA

Preferred Skills & Qualifications:

• Experience in mental health care and working with people experiencing substance use disorders and homelessness
• Experience in street level outreach, assertive engagement and motivational interviewing skills an asset
• Demonstrated phlebotomy skills
• Group facilitation experience (in-person/virtual)
• Demonstrated experience in leading health care programs

Hourly Rate: up to $22.50 (based on years of experience).

TO APPLY: Qualified and interested candidates are invited to submit a detailed resume. The successful candidate will be required to undergo a criminal background check and medical screening. To be eligible to apply you must have a Social Insurance Number and in some cases a valid work permit and must provide proof of completed COVID vaccine series (two vaccines with second dose received more than 14 days ago).

While we thank all applicants, only those under consideration will be contacted for an interview. Preference will be first given to any internal Thames Valley FHT candidates.

Thames Valley Family Health Team is an Equal Opportunity employer that is committed to an inclusive, safe, accessible, diverse, and respectful environment for all that is free of discrimination and harassment. We encourage and welcome all applicants including, but not limited to a broad range of cultural, national, and ethnic origins, racial, religious, gender identities and expression, as well as people of all ages, marital/family status, and those with disabilities to apply. Please contact if you require assistance with an accommodation.