Veterinary Administration Assistant

Application Deadline: 21 March 2025

Department: Central Operations

Employment Type: Fixed Term - Full Time

Location: London

Compensation: £26,000 per year + Benefits

Are you an experienced administrator with exceptional organisation skills? Do you want to be a part of a team that makes a difference to the lives of dogs in need?

We're looking for a Vet Admin Assistant to provide assistance to our veterinary team and the clients they support through a number of different schemes.

As Vet Admin Assistant, you'll:

1. be the first point of contact for those contacting our busy Vet team,
2. assist with the daily monitoring of a number of inboxes, providing clients with excellent customer service,
3. support with the administration of our emergency fund, which supports dog owners in financial need and provide cover in our busy pharmacy, based at our London office,
4. support with the processing of prescriptions, maintain accurate records and organise relationship building meetings with vet practices for a number of stakeholders to attend.

For this role, you'll need to be an organised, people person; with excellent communication skills, confidence across different systems, drawing from either experience or your ability to pick up new processes quickly. You'll also need to work confidently under pressure, while maintaining the ability to prioritise tasks appropriately and use initiative. Additionally, an interest in, and commitment to the work and aims of Dogs Trust is essential.

The Veterinary department is a friendly team of nurses, surgeons and administrative staff working in the London office. The primary responsibility for this team is to provide case guidance and management options for dogs within our care across our network of Rehoming Centres and other veterinary related schemes such as Outreach, Shared Adoption Scheme (SAS), Veterinary Support Fund (VSF) and the Emergency Trust Fund (ETF).

Due to the nature of this role, we are looking for candidates who are able to work from our London office 3-4 days per week.