Assistant Service Desk Administrator

Assistant Service Desk Administrator
Location: West End Road, Bromham, Bedford
Employment Type: Part-Time (circa 25 hours per week)
Salary: 11.50 per hour

Job Summary:

Our client is looking for a motivated and detail-oriented Assistant Service Desk Administrator to join their team. In this role, you will provide essential support to the Service Desk team by assisting with technical troubleshooting, managing service requests, and ensuring the smooth operation of engineers diaries. This is an excellent opportunity for someone looking to grow their career in administration and gain hands-on experience in a dynamic environment.

Key Responsibilities:

• Assist the Service Desk team in providing first-line technical support to end-users via phone or email.
• Help troubleshoot and resolve basic hardware, software, and network-related issues.
• Log, track, and update service requests in the service management tools.
• Escalate more complex issues to senior team members or appropriate IT personnel.
• Assist with the installation, configuration, and maintenance of desktop hardware, software, and peripherals.
• Support user account programme and diary.
• Help monitor IT systems and report any issues to the Service Desk Administrator.
• Maintain accurate documentation of support activities and solutions.
• Assist in the deployment of new jobs, systems, applications, and updates.
• Follow company IT policies and procedures to ensure compliance.

Qualifications:

• GSCE in English and Maths.
• Basic understanding of IT systems, including Windows/Mac operating systems and Microsoft Office Suite.
• Familiarity with ITSM tools (e.g., ServiceNow, Jira, Zendesk) is a plus.
• Strong interest in IT and willingness to learn new technologies.
• Excellent problem-solving and communication skills.
• Ability to work well in a team and follow instructions.
• IT certifications (e.g., CompTIA A+, ITIL Foundation) are a bonus but not required.

Key Skills:

• Customer service orientation.
• Basic technical troubleshooting.
• Attention to detail.
• Time management and ability to prioritize tasks.
• Adaptability and eagerness to learn.

This role may require occasional after-hours support or holiday cover.

Fast-paced environment with opportunities for growth and development.

Interested candidates should submit their CV now.