Test Centre Administrator

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Department: Test Centre

Location: High Holburn, London

Hours of Work: 40 hours per month, Monday - Saturday

Contract Type: Perm, part-time

SUMMARY

To supervise test candidates to ensure the efficient invigilation and execution of tests at Prometric test centers.

DUTIES & RESPONSIBILITIES

1. To receive test candidates and test centre visitors upon arrival.
2. To take required security/verification precautions of test candidates on arrival by checking identification and confirming license entitlement, eligibility, etc.
3. To monitor candidates by performing regular walk-throughs whilst they are taking tests, in order to ensure a secure testing environment.
4. To sign test candidates in/out of the testing room.
5. To file irregularity reports for unusual situations or complaints.
6. To provide security at the testing facility by ensuring all locks and security systems are properly used. The TCA may also be responsible for holding keys to the testing facility.
7. To operate computer hardware and other test centre equipment.
8. To support operations and technical personnel with data communications.
9. To operate a DVR, digital camera, telephone system, and alarm system as and when required.
10. To actively participate in Prometric quality assurance, audit programs and other company exercises and initiatives as a flexible team player.
11. To maintain the cleanliness of the Test Centre.
12. To ensure a safe work environment and to proactively highlight any health & safety issues.
13. To complete TCA accreditation exams and take part in training sessions as required.

QUALIFICATIONS & EXPERIENCE

1. Flexibility regarding hours and covering in other test centers if required.
2. Customer Service experience.
3. Ability to meet commitments.
4. Responsiveness to management requests.
5. Excellent interpersonal skills.
6. An ability to operate as part of a team.

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.