Business Admin Apprentice

This vacancy is for a Business Admin Apprentice based in London.

The successful applicant will have the opportunity to support the business with general administrative duties as well as other ad-hoc duties defined by management.

We are seeking a friendly, organised Optical Receptionist to join our busy optical practice. As the first point of contact for patients, you will play a key role in creating a welcoming atmosphere while providing essential administrative support to ensure smooth daily operations.

• Customer Care: Greet patients warmly, assist with their enquiries, and guide them through their appointments.
• Appointment Management: Schedule appointments, update diaries, and send reminders to ensure efficiency.
• Frame and Lens Assistance: Help patients choose frames and lenses suited to their needs, providing helpful advice and recommendations.
• Administration: Maintain accurate patient records, handle incoming calls, process payments, and verify insurance details.
• Reception Area: Keep the reception tidy and well-presented, ensuring a professional and welcoming environment.
• Team Support: Liaise with optometrists and colleagues to ensure seamless patient care and workflow.
• Problem Solving: Address patient concerns or queries promptly and professionally.

BTEC Level 3 Diploma in Business Administration, QCF.

Functional Skills Level 2 maths and English can be obtained on the course if you don't already hold these qualifications.