Office Administrator

Our well establish and regarded client currently has a vacancy for an Office Administrator within their Trentham offices. The position is directly employed by the client and is a permanent position.

Job Description, Hours and Person Spec.

Monday Friday 8.45 5.30 (1hr for lunch)

• £25k depending on the person, would look at going to £26k for someone with experience
• Must drive
• IT skills (Microsoft Office, Outlook, database management, CRM s)
• Problem solving skills
• Personable
• Office based only

Duties and Responsibilities

• Processing contracts and finance documents
• Speaking to customers and obtaining proof of ID and address
• Answering customer queries and manging the telephones (answering customer calls / transferring people)
• Using multiple systems
• Looking after in life customer queries
• Chasing suppliers for updates and information / data
• Telephone based - ability to handle high call volumes and liaising with finance companies
• Guiding customers through their document signing journey
• Dealing with challenging customers on the telephone (for example if their order is delayed or cannot be delivered on time)
• Ability to handle difficult customers example: if a delivery fails customers can be left with no transport

Customer Service

• Monday Friday
• 8.45 5.30 (1hr for lunch)
• Gym membership
• 28 holidays (inc bank holiday)
• Must be able to drive and have nom more than 6pts on licence.

Key qualities:

• High attention to detail
• Robust
• Ability to use outlook and multiple web-based system at one time
• Ability to multi-task
• Work under pressure