Business Support Executive - Edinburgh

£24,000 - £35,000 per year

Unleash your potential and join the team redefining the future of administration!

Who We Are

At SmartPA, we don't just provide support - we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology, and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive, and retail, we're the engine behind smarter, more efficient operations.

With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.

If you're ready to challenge the status quo and create meaningful impact, we want to hear from you!

What You'll Do

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you'll be the heartbeat of our business - delivering high-impact, tailored support to clients daily.

In the role of Business Support Executive, you'll play a pivotal role in providing bespoke solutions for a key client account. You'll tackle real challenges, establish meaningful relationships, and make a tangible difference to client success.

Here's what your day-to-day will look like:

• Work within our agile pod structure, supporting a range of stakeholders with varied operational tasks and deadlines.
• Contribute fresh, creative ideas to optimise processes, streamline workflows and enhance service delivery.
• Partner with your team to ensure seamless, high-quality service and exceed client expectations across diverse accounts.

• Complete tasks such as diary management, scheduling, and handling email correspondence with precision and professionalism, keeping everything on track for your client.
• Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable.
• Perform accurate data entry and reporting, ensuring all insights are actionable and timely.

• Identify inefficiencies, proactively recommend improvements, and assist in process changes, updates, and new best practices.
• Assist in streamlining, automating repetitive tasks, and embedding these improvements across client operations.

• Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations.
• Represent SmartPA's values with authenticity, serving as a positive brand ambassador in every interaction.
• Collaborate across teams to ensure consistent quality and excellence in all deliverables, and to provide cover and support within the pod structure.

• Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.

About You

We're looking for someone who:

• Thrives in a dynamic, entrepreneurial environment where no two days are the same.
• Is passionate about redefining what it means to deliver world-class PA and admin support.
• Can manage their own time and workload effectively, delivering results with confidence.
• Brings enthusiasm, creativity, and positivity to their work.
• Enjoys contributing ideas to improve processes and drive business growth.

What You'll Need

Your experience is key, but your attitude is what sets you apart.

Essential:

• Proficiency in MS Office (especially Outlook, Word, and Excel).
• Proven ability to meet tight deadlines and juggle competing priorities.
• Experience in project delivery and administrative tasks.

Desirable:

• Familiarity with CRM platforms and booking systems.
• Background in office management, account management, or similar.
• Experience in diary management, document formatting, and data handling and entry.

£24,000 - £35,000

Monday - Friday, 9am-5.30pm (core hours 10am - 4.30pm)

At SmartPA, we believe in rewarding talent and supporting your growth:

• Competitive Salaries
• Yearly Bonuses based on company, department, and individual performance.
• Hybrid Work: 1 day at home per week.
• Flexitime Initiative: Work when you're most productive (core hours: 10:00-16:30).
• 33 Days Holiday: Because rest fuels greatness.
• Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.
• Enhanced Benefits: Unlock additional perks based on your loyalty and length of service.

Important Details

• Schedule: 37.5 hours per week, Monday-Friday, with core hours being 10:00-16:30.

At SmartPA, we provide industry-leading administrative and business support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world's largest talent pool, whilst raising standards and inspiring growth across our marketplace.

We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home-based business, delivering SmartPA's world-class back office services.

Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals.